FAQ (page being updated)
What is Wegg Agency Assistance?
Wegg Agency Support is a ticket management system that allows customers to send support requests and receive assistance quickly and easily.
How can I submit a support ticket?
To submit a support ticket, follow these simple steps:
- Visit the page of support and log in with your credentials. If you do not remember them, you can retrieve your password from this page.
- Search for the button "Create a new ticket".
- Please fill in the support form with the following information:
- Object
- Ticket details
- Upload files (optional)
- Select product (mandatory)
- Priority (optional)
- Click on "Create ticket" to submit your ticket.
How can I check the status of my ticket?
To check the status of your ticket:
- Back to the page of support and search for the ticket via the search form or with the filters at the top left.
- Or access the ticket directly from the link in the email you received (you will have to log in).
How can I receive updates on my ticket?
Once the ticket has been submitted, you will receive updates by email. Be sure to check your inbox for any replies or requests for further information from the support team.
How can I close a ticket?
If you have solved the problem and wish to close the ticket:
- Access the page of support.
- Search for the ticket using the search bar or filters, open the related ticket by left-clicking on it, and on the top right-hand side you will find the entry 'Close the ticket'.
What should I do if I do not receive a reply?
If you do not receive a reply within a reasonable time:
- Check your junk or spam mail folder.
- You can add a comment to the ticket asking for an update on your open ticket.
Are you ready to submit a support ticket?